Recent Updates

There are no updates at this time. Please check back again.

September 5, 2018 MST | 4:46 pm

The EI Reporting System performance has been restored.

September 5, 2018 MST | 4:26 pm

The EI reporting system is currently slow, and for some, unresponsive.

November 10, 2017 MST | 9:24 am

Some customers may be experiencing difficulty accessing feedback reports and dashboards. The RizePoint IT team continues to troubleshoot the problem.

November 10, 2017 MST | 5:00 am

Service has been restored to the primary domain controller. Any further updates will be posted at as necessary.

November 9, 2017 MST | 9:57 pm

We have executed our hot-fix script across all staging and production environments, and have confirmed that access has been restored. All production sites should be accessible within the next few minutes. A post-incident review will be conducted and an RFO (Reason for Outage) report published by the end of next week. These reports are available from RizePoint Account Representatives. The IT team will continue to monitor all systems throughout the night to identify any isolated issues that may remain.

November 9, 2017 MST | 9:37 pm

A hot-fix has been written and is being tested on internal servers. Some sites have already come back online but the auto-recovery is taking longer than it should. As soon as we’ve finished testing the hot-fix we will execute it and all production sites should come back online immediately.

November 9, 2017 MST | 9:00 pm

Our IT team has been alerted to login problems for some customer sites. One of the domain controllers in our primary data center is not operating normally. We are working on a hot-fix and expect to have it applied within the hour.